Terms and conditions

The delivery terms will be stated in the reservation confirmation. The reservation confirmation can be provided verbally, in writing, or directly through the reservation system. The delivery terms vary according to the type of rate booked. Primarily, we offer either the non refundable rate or the flexible rate.

Daily rate:

The cancellation policy is stated in the reservation confirmation. It is generally 8 days before arrival or by 18.00 on the day of arrival.

Non-refundable rate:

Accommodation must be paid in full at the time of booking, and there is no right to free changes or cancellations.

Member rate:

The Lapland Hotels Club member price and other accommodation price offers linked to the membership program can only be used for personal accommodation, and for one other room only if there are people under the age of 18 living in the same household staying there.

Cancellation and no-show

Cancellation fees for all no-show reservations amount to 100% of the reservation value. Room reservations can only be made by individuals over 18 years of age. The person reserving the room for a minor is responsible for the reservation and for those staying in the room.

For matters related to refunds, cancellations, or changes to the reservation, please kindly contact the relevant hotel or our sales service at myynti@laplandhotels.com or +358 16 3232.

We apply group terms for reservations of more than 10 people. The reservation is confirmed by paying an advance payment by the agreed time according to the group's delivery terms, which are stated in the reservation confirmation. The reservation fee is non-refundable in case of cancellation. A list of names along with room allocations must be submitted no later than 14 days before the arrival date.

Payment method for group services

The payment method for services ordered for the group must be agreed upon in advance at the time of confirmation. Group reservations will be invoiced with a single invoice. Available payment methods are pre-invoicing and credit card. For post-invoicing, a pre-agreed written credit agreement is required, which can be completed here.

Group name lists

The group's name lists must be submitted to the hotel at least 14 days before arrival. The name list must include the following information:

• Group name, duration of stay, names of guests, nationalities, and room allocations

• Contact information for the group leader and estimated arrival and departure times

• Special dietary requirements and any other special requests

For compelling reasons, the hotel has the right to transfer the reservation to another accommodation of at least the same standard after consulting with the purchaser. The hotel will reimburse the purchaser for any immediate costs incurred from the transfer.

If the advance payment is not made by the due date, the reservation will be considered canceled. The room will be available from 15.00. The room must be vacated on the departure day by 12.00. Hotel reservations are not subject to the Package Travel Act. Hotel reservations are governed by accommodation and catering regulations. The hotel may deviate from these terms, and any such deviations will be communicated separately at the time of the order.

All prices quoted are in euros and include value-added tax (VAT) in accordance with Finnish VAT laws and regulations. All prices are based on the requested period, group size, season, service quality, availability, and other essential factors considered in pricing. Lapland Hotels reserves the right to change the price of services at its discretion if there are changes to the content or basis of the services.

Lapland Hotels reserves the right to change prices if there are significant increases in supply, currency, or fuel costs, or if prices rise substantially due to these factors, as well as if VAT or other taxes change.

We recommend that our customers obtain travel insurance for potential exceptional situations and circumstances. The hotel is not obligated to accept cancellations without charge, for example, based on a doctor's certificate or similar reasons.

Lapland Hotels Ltd. reserves the right to cancel a reservation for compelling reasons due to a force majeure event, which means that the hotel is unable to provide the promised services due to factors such as strikes, fires, water damage, natural disasters, war situations, or any other factors that hinder the hotel's ability to operate. In such cases, the customer will be refunded the paid advance payment.

As the implementer and payment service provider, Paytrail Oyj (2122839-7) collaborates with Finnish banks and credit institutions. Paytrail Oyj is shown as the payee on the account statement or credit card bill and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In case of complaints, please contact the product supplier first.

Paytrail Oyj, business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä

https://www.paytrail.com/kuluttaja/tietoa-maksamisesta