Welcome to our new website. We have moved our website and online store to a new platform to serve our customers even better. Due to this system update, all Lapland Hotels Club members are required to set a new password on their first login. You can find more information and instructions on this page.

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Missing points

Is there points missing in your member account?

Missing points
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Retroactive points accumulation

If you are a member of the Lapland Hotels Club and your points do not appear in your member profile within four days of checking out from one of our hotels, you can contact us using this form. We will check and update the situation or get in touch if necessary.

Please review the terms before submitting a points recording request, as the answer to missing points may be found there.

Missing points in your membership account?

If you are a Lapland Hotels Club member and your points are not showing in your member profile after staying at one of our hotels, you can contact us using this form. We will check and update the status or contact you if necessary.

Please note that registering points to a member's Lapland Hotels Club account may take four days from the check-out date.

Please also review the terms before submitting a points registration request, as the answer to missing points may be found there.